1. Who we are
This website is operated by Clarion Equestrian Ltd (“Clarion”, “we”, “us”), a company registered in England and Wales under company number 15868139.
Our registered office is 13 Lollard Croft, Coventry, CV3 5GH.
We are the data controller for personal information collected through this website. You can contact us at hello@clarionequestrian.com.
2. What information we collect
When you use our enquiry form or contact us by email, we collect the information you choose to provide. This may include:
- your name;
- your email address;
- your organisation name;
- your organisation type;
- information about your current website, booking, payment or administrative setup;
- information about the size or needs of your organisation; and
- the contents of your message.
Our website, hosting provider or email systems may also process basic technical information, such as the date and time of your enquiry, your IP address, browser information, and server or email logs where necessary for security, delivery and operation of the website.
Please do not send us sensitive personal information through the enquiry form. This includes health information, disability information, safeguarding information, information about children, financial details, or any other sensitive personal data. If this information is needed later, we will discuss a more appropriate way to handle it.
3. How we use your information and our lawful basis
We use your personal information to:
- respond to your enquiry;
- understand whether and how Clarion may be able to help you;
- arrange a follow-up conversation where appropriate;
- keep a basic record of our communications; and
- operate, protect and maintain our website and email systems.
Our lawful bases are:
- Legitimate interests — to respond to enquiries about our services, communicate with prospective clients and operate our business.
- Contract or steps before entering into a contract — where you ask us to provide information, prepare a proposal, discuss services, or take steps before entering into an agreement with you or your organisation.
- Legal obligation — where we need to keep certain records for accounting, tax, company administration or legal compliance.
We will not add you to a marketing mailing list unless you specifically ask us to.
4. Who we share your information with
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our website, email, business administration and client services. These may include website hosting providers, email providers, form-processing tools, business administration tools, and professional advisers where needed.
These providers may only use your information to provide services to us, and not for their own unrelated purposes.
If you become a client, relevant information may also be shared with the platforms or suppliers used to deliver your project, such as website, booking, payment, hosting or email providers. Those providers may have their own privacy policies, and we will explain relevant arrangements as part of the project.
5. International transfers
Some service providers may process personal information outside the UK. Where this happens, we will take appropriate steps to make sure your information is protected in line with UK data protection law.
6. How long we keep your information
We keep enquiry information for no longer than necessary.
For general enquiries, we usually keep information for up to 12 months after our last contact with you, unless we need to keep it for longer because the enquiry becomes an active client relationship, a legal matter, or part of our business records.
If you become a client, we will keep relevant records for the duration of our work with you and for any period required for legal, accounting, tax or business record purposes.
7. Your rights
Under UK data protection law, you may have rights to:
- access the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to how we use your information; and
- request data portability in certain circumstances.
You have the right to object to processing based on legitimate interests.
To exercise your rights, please contact hello@clarionequestrian.com.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
8. Cookies and analytics
Please see our Cookie Policy for information about how this website uses, or does not use, cookies and analytics.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.